Terms and Conditions

For the journey(s) you have paid for, you will receive a confirmation email. You must carry out the necessary checks to ensure that the data you have provided to us is accurate.

When a driver has been assigned to the journey, you will receive an email with the journey details which will include the pick-up directions and the driver's contact information.

Any missed flights due to unexpected events including traffic jams, collisions, equipment failures, and severe weather or other factors, are not the responsibility of  SKY FLY CARS.

In order to account for potential unforeseen delays while traveling to or from the airport, we suggest travellers to arrive at the airport few  hours before the scheduled flight time. If the few  hours for check-in were not granted, SKY FLY CARS will not be held accountable for any passengers missing their flight.

You are, of course, free to plan your arrival at the airport for a time shorter than few hours before the flight departs, but SKY FLY CARS assumes no liability for any missed flights as a result.

If a passenger does not wait for their driver and instead uses another mode of transportation, no fees are to be reimbursed. If the number of passengers and/or bags exceeds the limit of the reserved vehicle, SKY FLY CARS accepts no liability in any form. If you have any questions about the vehicle's capacity, please get in touch with SKY FLY CARS customer care team right away.

All luggage must be safely fastened in the car's boot according to taxi licensing standards; remember this when selecting a vehicle. Animals that were not approved at the time of booking may not be transported by SKY FLY CARS. Every animal needs to be contained in a reliable travel box or crate. SKY FLY CARS disclaims all liability for any expenses resulting from a breach of these terms.

Please let us know right away if your flight is unexpectedly delayed.

SKY FLY CARS uses their own transportation wherever possible, but they do occasionally hire outside firms when necessary.

If your preferred car is not available, SKY FLY CARS retains the right to substitute a higher-class vehicle.

An additional 100% of the published fee will be added to reservations booked for the following times and dates: Other days may also be impacted from 18:00 on December 24 to 23:59 on December 26, and from 18:00 on December 31 to 23:59 on January 1

Where the damage to the vehicle by passengers exceeds normal wear and tear, all passengers are liable for the costs associated with restoring it to working order (repairs or professional cleanings).

Policies and Notices

Waiting Period

SKY FLY CARS gives every customer who is traveling to or from an airport a maximum of 45 minutes from the time the flight lands to meet with their driver. After that, waiting time is billed at £25 per hour regardless of the cause.

Any other pickup locations will be charged £20 per hour after 10 minutes of pick up time.

Tolls

All tolls are included in the journey quote.

Any update must be sent to us via email or telephone, and you will get an email confirming the modification. Your driver must not be contacted for changes.

Re-Booking

All reservations must be made through the office, either by phoning or emailing us and re-confirmation email will be sent out.

Cancellations

As long as SKY FLY CARS is given 24 hours' notice, it will accept any cancellation. Per voyage, there will be an administration/transaction fee of 10%. Any cancellations must be made via email, and we will confirm them to you.

If SKY FLY CARS does not send you a confirmation email, then we have not received your cancellation. Please give us a call.

In the following cases, refunds won't be given:

- If a traveller cancels a pre-paid trip, there is no return given.

- Booking cancellations with less than 24 hours' notice or cancellations made later will not receive a refund.

- Any additional situations in which a refund might be appropriate should be discussed with SKY FLY CARS customer service department.

Complaints

If you would like to make a complain, please send us an email with the unique reference number.